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FAQ


What materials do you use?

My porcelain jewelry, earrings, pins, and necklaces are fired several times to achieve hardness and durability. I formulate my own glazes in a range of colors inspired by nature. The precious metals---gold and white gold---are applied before the last firing to accent and infuse each piece with a lustrous finish. The necklaces are often reversible and are direct impressions of driftwood or stones from Gros Morne National Park, a World Heritage Site in Newfoundland.

I create my reversible marbled birch earrings by shaping birch wood and marbling it on both sides using acrylic paint. Each piece is a unique painting and is light as a feather. They are one-of-a-kind and reversible.

The birch jewelry ear wires are Sterling Silver. Necklaces have sterling silver or 14k gold-filled chains as components.

How do I care for my jewelry?

All wood jewelry is finished with a protective clear sealer; however they are not waterproof, and repeated or prolonged exposure to water will damage the finish. Jewelry and accessories should be removed before showering or swimming. Store them in a dry place. I recommend packing earrings and necklaces in a separate box from other jewelry when traveling to avoid scratching or damage. I also suggest keeping your silver jewelry in a small sealed plastic bag to avoid tarnishing.

 

Orders & Shipping

Do you offer gift certificates?

Yes! You can purchase gift certificates in any amount. Typical birch jewelry prices for gift amounts to consider are $48, $56, $60, $65 and $70. The porcelain jewelry line prices range from $45-$450

Do you take custom orders?

Yes! If you’re looking for unique bridal party gifts, wedding favors, or something else, I’d love to talk. Contact me here.

When will I get my order?

All items purchased on the online store leave the studio in 2-3 business days. Items that are made to order will ship when completed. Please remember this doesn’t include shipping time, which will vary by destination and the shipping method you choose. Need something immediately? Contact me before placing an order and I’ll do my best to meet your deadline.

Do you offer gift packaging?

All my jewelry items is shipped in a gift box. For all orders I include a gift receipt only, which doesn’t show pricing, so orders can be sent directly to the recipient. I am happy to add a small note on a personal card as well. You can leave the text in the notes section at check out.

How much does shipping cost?

Orders for jewelry ship via USPS First-Class Mail with flat rate of $8.00. The shipping cost of other items is $12.00. Typically items arrive within 2-5 business days. If you need your order sooner, please let me know to arrange for that. The cost will be calculated by weight and your items will arrive in 1-3 business days, based on destination.

Do you ship internationally?

Not at the present time.

Returns & Exchanges

How can I return or exchange something?

I hope you love your purchase, but if it’s not quite right for you, I will gladly issue a refund for the purchase price. The item must be returned in its original condition within 10 days of delivery date to be eligible for a refund. Refunds are not guaranteed and are subject to my review of the returned product. Please email me at sholeh@sholehregna.com to initiate an exchange or return. Custom and personalized orders cannot be returned or exchanged.

Buyers are responsible for all return shipping costs. Please consider insuring your return for the price of the item – we are not responsible for lost packages.

 

If your item arrives damaged or defective, please let me know right away and provide photographs of the item so I can make it right as quickly as possible.

6 Vernon Street, Somerville, MA, 02145, US
Phone: 617-797-1099